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Q&A

Boost your AI chatbot's intelligence by incorporating Question-Answer (Q&A) pairs into its knowledge base. This method ensures your chatbot can provide quick, accurate responses to common queries.

  1. 🤔 Enter the Question: Input a relevant question about your business or service.
  2. 💡 Provide the Answer: Supply a clear, concise response.
  3. ✅ Add to Knowledge Base: Submit the Q&A pair to instantly enhance your chatbot's performance.
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All QA information will be saved in the qa file.

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For optimal results, phrase questions as they would typically be asked by users. This helps your chatbot recognize and match user queries more effectively.

To help you oversee and review the imported information effectively, we provide the following features:

  1. 🔄 Refresh Button
    • Located at the top-right of the section.
    • Updates the displayed data and shows the current processing status of documents.

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  1. 🖋️ Edit Selected Record
    • Hover over a document row and click the Edit icon to view or modify the extracted information.

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  1. 🗑️ Delete Record
    • Use the Delete option from the dropdown menu to remove a document from the list.

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  1. 🖌️ Edit Entire Knowledge Base
    • Access the Edit button at the top of the page to manage the entire knowledge base.

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Best Practices for Q&A Creation

To maximize the effectiveness of your Q&A-based knowledge base:

  • 🎯 Be Specific: Address one issue per Q&A for clarity.
  • 🧠 Use Natural Language: Write questions and answers in a conversational tone.
  • 📏 Keep it Concise: Provide brief yet comprehensive answers.
  • 🔄 Update Regularly: Review and refresh your Q&A pairs to keep information current.
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Ensure both questions and answers are clear and concise. This improves the chatbot's ability to understand and respond accurately to user queries.

Example Q&A Entry​

Q: "What are your business hours?"

A: "Our standard business hours are Monday to Friday, 9 AM to 5 PM (EST). We're closed on weekends and major holidays."

By leveraging Q&A pairs, you create a dynamic, easily updatable knowledge base that significantly enhances your AI chatbot's ability to assist users efficiently and accurately.