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Incorrect Bot Responses

If your bot is providing incorrect responses, it’s important to systematically identify and fix the issues. Follow these steps to ensure your bot delivers accurate and relevant information.

Step 1: Check Knowledge Base​

  • Go to the Bot Setup page.
  • Verify that the correct knowledge base is selected for your bot.

bor setup

Step 2: Evaluate Knowledge Base Quality​

  • Assess the quality of the knowledge base to ensure accuracy and completeness.
  • Check for broken contexts or outdated information.

Good Example:​

What defines the action and adventure book genre?, Can you describe the typical plot structure of action and adventure novels?, How do action and adventure novels differ from other genres?, What are some common themes explored in action and adventure literature?, Can you give examples of popular action and adventure books?, Who are some famous authors known for writing action and adventure novels? Action & Adventure - Action and adventure novels feature a main character on a quest to achieve an ultimate goal. The protagonist encounters a series of high-stakes situations, and, by the end of their journey, they’ve overcome these challenges and undergone a personal transformation. Action & Adventure examples: Life of Pi by Yann Martel, The Hobbit by J.R.R. Tolkien

Bad Example:​

What defines the action and adventure book genre?, Can you describe the typical plot structure of action and adventure novels?, How do action and adventure novels differ from other genres?, What are some common themes explored in action and adventure literature?, Can you give examples of popular action and adventure books?, Who are some famous authors known for writing action and adventure novels? Action & Adventure - Action and adventure novels feature a main character on

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  • Regularly update and review the knowledge base to maintain accuracy and relevance.

Step 3: Test Vector Database Responses​

  • Use the DB Benchmark page to evaluate how information is retrieved from the vector knowledge base.
  • Ensure that the semantic search function is returning relevant and accurate results.
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  • Compare expected responses with actual results to identify discrepancies.

Step 4: Test Various Scenarios​

  • Navigate to the Demo page to simulate different conversation scenarios.
  • Observe how the bot responds to various queries and situations.
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  • Test a wide range of scenarios to ensure the bot handles different types of questions effectively and provides responses that align with user expectations.

Conclusion​

By following these steps, you can diagnose and resolve issues with incorrect bot responses. Regularly check and update your knowledge base, evaluate the quality of information, and test your bot in various scenarios to enhance its performance and accuracy. If problems persist, consider consulting with experts or reviewing advanced troubleshooting techniques.