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AI Answer Refusals

Is your AI bot suddenly tight-lipped? Let's unlock those answers! 🗝️

When AI refuses to answer questions, especially with the directive "Refuse to answer outside the provided knowledge base," it's usually due to missing information or context mismatches. But don't worry - we've got a step-by-step guide to get your bot chatting again!

Step-by-Step Troubleshooting Guide 🛠️​

Step 1: Verify the Correct Knowledge Base 📚​

First, let's make sure your bot is working with the right information:

  • Action: Navigate to the bot setup page 🖥️
  • Task: Confirm the correct knowledge base is selected for your bot bor setup

Why This Matters: If your bot's using the wrong knowledge base, it's like trying to answer questions about cars while reading a cookbook! 🚗📕

Step 2: Evaluate Knowledge Base Quality 🔬​

Now, let's ensure your knowledge base is up to snuff:

  • Action: Assess the quality of each vector in your knowledge base
  • Goal: Ensure vectors contain complete, relevant information with intact context

Examples:​

✅ Good Vector: "Shipping Policies" vector includes detailed info on:

  • Shipping timelines ⏱️
  • Costs 💰
  • Regions served 🌎

❌ Bad Vector: "Shipping Policies" vector only mentions "shipping" without specifics 🚫

порада

Think of your knowledge base as a library. Each book (vector) should be comprehensive and on-topic!

Step 3: Test Vector Database Responses 🧪​

Let's make sure your AI can find and use the information correctly:

  • Action: Use the DB Benchmark page to test information retrieval
  • Purpose: Ensure the AI pulls accurate and relevant info when answering questions

This step is like a practice quiz for your AI. If it can't find the right answers during practice, it won't perform well in the real world!

Wrapping Up 🎁​

By following these steps, you're ensuring your AI assistant:

  1. Has access to the right information 📊
  2. Works with high-quality, comprehensive data 🏆
  3. Can effectively retrieve and use that data to answer questions 🎯
інформація

Remember, a well-informed AI is a helpful AI. Regular maintenance of your knowledge base keeps your bot at the top of its game!

🚀 Ready to supercharge your AI's knowledge and get it answering questions like a pro? Let's put these steps into action! 💡